a) Purpose and Scope of Information Collection
The information collected on our website primarily includes the customer’s full name, email address, phone number, and address through the contact form. This information is required when customers request consultation or wish to purchase products so that we can contact them to confirm their requests and ensure their rights and interests.
Members are responsible for maintaining the confidentiality of their personal information, email accounts, and all activities conducted using the information they provide. Members are also responsible for promptly notifying our website of any unauthorized use, abuse, security breaches, or unauthorized use of their registered account or password by a third party so that appropriate measures can be taken.
b) Scope of Information Use
We use the information provided by members for the following purposes:
- To contact customers to confirm orders and arrange delivery upon request.
- To provide product information when requested by customers.
- To send marketing and promotional emails regarding products we offer.
- To send notifications related to activities on the website.
- To communicate with and resolve issues involving users in special circumstances.
- Not to use customers’ personal information for any purpose other than order confirmation and matters directly related to transactions.
- To provide information when required by competent legal authorities, including the Procuracy, Courts, or Police Investigation Agencies in connection with any legal violations involving customers.
c) Information Retention Period
Members’ personal data will be retained until a request for deletion is submitted to the website administrator. In all other cases, members’ personal information will be securely stored on our servers.
d) Individuals or Organizations That May Access the Information
Customer personal information may be accessed by the following parties:
- Employees of the Company.
- Business partners contracted to perform part of the Company’s services. These partners will only receive information as specified in the contractual agreement (which may include part or all of the information depending on the contract terms) to support users in utilizing the Company’s services.
đ) Contact Information of the Organization Collecting and Managing Personal Information
The contact information of the organization responsible for collecting and managing personal information, including methods by which consumers may inquire about the collection and processing of their personal data.
e) Methods and Tools for Consumers to Access and Modify Their Personal Data
Members have the right to review, update, modify, or request deletion of their personal information by contacting the website administration.
Members also have the right to submit complaints regarding information privacy by contacting the website administration. Upon receiving such complaints, we will verify the information and, if the complaint is found to be valid, we will take appropriate and timely corrective actions depending on the nature and severity of the issue.
f) Complaint Handling Mechanism for Misuse of Personal Information
Any disputes arising between the Company and users shall first be resolved through negotiation. If no mutually satisfactory agreement can be reached, either party has the right to submit the dispute to a competent People’s Court for resolution.
If the dispute cannot be resolved through negotiation or mediation, the affected party should collect relevant evidence (such as emails, messages, or other documentation) and contact the Company. The Company will respond and work with the complainant to resolve the matter.
If the issue exceeds the Company’s authority, the Company will refer the matter to the appropriate competent authorities. In such cases, the Company will continue to cooperate and provide support to protect the legitimate rights and interests of the affected party.
Members’ personal information is strictly protected in accordance with this Privacy Policy. The collection and use of personal information are carried out only with the customer’s consent, except where otherwise required by applicable law.
We will not use, transfer, disclose, or provide members’ personal information to any third party without the member’s consent.
In the event that our server is attacked by hackers resulting in the loss of members’ personal data, we will promptly notify the relevant authorities for investigation and resolution and inform the affected members accordingly.
We are committed to maintaining the strict confidentiality of all members’ online transaction information, including invoices, accounting documents, and electronically digitized records.
The website administration requires customers registering an account or purchasing products to provide complete and accurate personal information, including full name, contact address, email address, telephone number, and other relevant information. Customers are responsible for the legality and accuracy of the information they provide. The website administration shall not be responsible for or resolve any complaints relating to a member’s rights or interests if it is determined that the personal information provided during registration was inaccurate or false.